Webinar: Preserve and Protect – Reputation Management During a Pandemic

June 03, 2020
10:00 AM - 10:45 AM
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Zoom Meeting


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The health of your online reputation is vitally important to your communities’ future, now more than ever. Understanding  how residents perceive your handling of this global health crisis, the sentiments expressed in online reviews, and the policy changes by review sites is critical for you to develop your response to this fluid situation.

Multifamily’s response to the pandemic is under a microscope and preserving a sense of community, your resident loyalty and your online reputation can ensure you are able to protect your assets. Learn how you can avoid becoming a public relations nightmare caused by highly publicized comments from dissatisfied residents.

Learning Objectives:

  • Uncover trends from reviews mentioning COVID-19 keywords

  • Explore key drivers of reviews, positive and negative relating to the pandemic

  • Understand how to play to the positive

  • Turn disappointment into delight by excelling at customer service

 

Presented by national speaker, Mindy Price, Vice President of Sales. J. Turner Research

Mindy Price, NAAEI Faculty, is a seasoned multifamily professional who has contributed to the industry in diverse roles for more than 20 years. Her experience includes property management, association management, property owner, supplier partner and educator. A prolific national speaker and emcee, Mindy has presented at numerous industry forums across the country. She also hosted the radio show “The Real Estate Round Table”. The Houston Apartment Association has recognized her among the elites in their inaugural "40 under 40" group. Mindy is the founder of The Bruce May Memorial Tournament which benefits the PTSD Foundation of America/Camp Hope and currently serves as the Vice President of Sales for J Turner Research.

 

Sponsored by

$$$ MEMBER SAVINGS $$$

Group Discounts of 3+ discounted to $29 per person for IREM members, contact [email protected] to register your group.

***The link will be emailed to you two days prior to the live webinar, and a reminder the morning of.***

 

 

 

Tickets

$39.00 Members

$39.00 Non-Members